ServiceNow Architect

UNAVAILABLE; McLean (VA); Vor Ort; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

N/A is seeking a seasoned ServiceNow Architect to lead modernization of enterprise IT security workflows. You will guide ITSM, CMDB, and integrations, working with a small team to deliver secure, automated solutions and scalable processes.

The role requires strong communication, leadership, and documentation skills, with deep knowledge of ServiceNow, APIs, and governance. Federal experience and certifications are preferred, and the position is based in McLean, VA.

Qualifikationen

• Requires strong ServiceNow expertise in ITSM and CMDB
• Experience leading a development team and mentoring engineers
• Federal program experience and security/governance awareness

Aufgaben

• Serve as ServiceNow technical lead and architect for ITSM, CMDB, and custom work
• Lead a small team of developers; provide code reviews and mentorship
• Support CMDB maturity, governance, data integrity and automation
• Design and develop complex integrations using APIs and data connectors
• Oversee access control, alerting, and data security within ServiceNow
• Drive end-to-end delivery, including planning, testing, and production readiness
• Maintain architectural documentation and project artifacts
• Partner with IT ops and EA teams to align with standards
• Collaborate to refine requirements and user stories; ensure clear deliverables
• Promote agile practices and accountability within the team
• Demonstrate strong communication and stakeholder management

Kenntnisse

ServiceNow

ITSM

CMDB

Team leadership

Ausbildung

Masters degree in related program

Bachelors degree in related program

No degree with 16 years experience

Tools

CTA certification

CMA certification

Jobbeschreibung

Overview

As a Steampunk ServiceNow Architect, you will spearhead the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage ServiceNow to solve real world problems and deliver solutions to promote security automation and process improvement.

Responsibilities

• Serve as the ServiceNow technical lead and architect, with deep experience in ITSM, CMDB, scoped applications, and custom workflow development.
• Lead a small team of ServiceNow developers, providing technical guidance, code reviews, and mentorship across varying experience levels.
• Support CMDB maturity and governance; define roadmaps, validation processes, and standards for data integrity and automation.
• Design and develop complex integrations using APIs, web services, and data connectors to ensure seamless interoperability between systems.
• Oversee ServiceNow access control setup, alerting mechanisms, and maintenance of table relationships to ensure platform stability and security.
• Drive end-to-end ownership of ServiceNow solution delivery — including planning, configuration, testing, and production readiness.
• Maintain detailed architectural documentation and project artifacts, capturing integrations, workflows, and environment dependencies.
• Partner with IT operations and enterprise architecture teams to align ServiceNow implementations with broader organizational technology standards.
• Collaborate closely with team members to refine requirements, build user stories, and ensure clear deliverables.
• Champion agile best practices and promote a culture of accountability and innovation within the ServiceNow team.
• Demonstrate excellent communication, stakeholder engagement, and documentation skills.

Qualifications

• Masters degree (related program) and 7 years of relevant experience; OR Bachelors degree (related program) and 10 years of relevant experience; OR No degree and 16 years relevant experience
• 10-15+ years of experience supporting Enterprise IT programs (Federal Experience Preferred)
• Experience with Service Now modules preferred (ITSM, CMDB, etc.)
• Experience with federal policy and NIST RMF preferred
• Possess at least one professional certification relevant to the technical service provided
• Certified Technical Architect (CTA)
• Certified Master Architect (CMA)

Preferred Skills:

• Ability to work on multiple tasks and deliver results with aggressive timelines
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face)
• Ability to produce high quality technical documentation and analysis
• Take initiative to recommend process improvements and demonstrate creative thinking
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Demonstrate sharp, analytical, problem solving, and decision-making skills