Servicenow Architect

Artizent; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Artizent is seeking a ServiceNow Architect to lead architecture, design, and roadmap development for CMDB and ITOM capabilities. This role defines target-state architecture, drives integration strategies, and enables AI-powered operational intelligence capabilities.

The Architect will serve as the technical authority for CMDB, Discovery, Service Mapping, integration architecture, and AI-driven initiatives, guiding governance and platform engineering standards across teams.

Qualifications

• Experience leading ServiceNow CMDB/ITOM architecture projects.
• Ability to define target-state CMDB/ITOM architectures and roadmaps.
• Experience designing scalable integration frameworks and API strategies.

Responsibilities

• Define target-state CMDB and ITOM architecture.
• Design scalable integration frameworks and data exchange standards.
• Establish architecture standards and governance practices.
• Drive CMDB maturity and ITOM roadmap planning.

Skills

ServiceNow CMDB

ITOM Suite

Service Mapping

CMDB Architecture

API Architecture

Integration Hub

Data Integration

Cloud Architecture

Enterprise Data Modeling

CMDB Coverage

Data Quality Improvements

AI Readiness of CMDB Ecosystem

Job description

Position: ServiceNow Architect

Exp: 10-20 Years

Mandatory Skills:

ServiceNow ITOM Suite, Service Mapping, CMDB Architecture, API Architecture, Integration Hub, Data Integration, Cloud Architecture, Enterprise Data Modeling, CMDB Coverage, Data Quality Improvements, AI Readiness of CMDB Ecosystem.

Description

Lead architecture, design, and roadmap development for ServiceNow CMDB and ITOM capabilities. This role will define target-state architecture, drive integration strategies, establish governance standards, and enable future AI-powered operational intelligence capabilities.

The Architect will serve as the technical authority for CMDB, Discovery, Service Mapping, integration architecture, and AI-driven operational transformation initiatives.

Role

Architecture Leadership

• Define target-state CMDB and ITOM architecture.
• Design scalable integration frameworks.
• Establish architecture standards and best practices.
• Drive CMDB maturity and ITOM roadmap planning.

ITOM & CMDB Transformation

• Architect Discovery and Service Mapping solutions.
• Define CI lifecycle and governance models.
• Design reconciliation and data quality frameworks.
• Establish application and infrastructure dependency models.

Integration Architecture

• Design integrations across enterprise systems.
• Evaluate onboarding approaches for new data sources.
• Define API strategies and data exchange standards.
• Enable data aggregation from infrastructure, cloud, identity, ERP, and business systems.

AI & Operational Intelligence

• Design AI-enabled Configuration Management architectures.
• Define patterns for operational intelligence platforms.
• Architect context layers, knowledge layers, and enterprise ontology models.
• Support future Agentic Operations and CMDB Control Tower initiatives.
• Evaluate AWS Bedrock, LLM integrations, and AI workflows.

Technical Governance

• Conduct design reviews.
• Mentor engineering teams.
• Enforce platform engineering standards.