Architect

QBrainX Inc; United States; Remoto; USD 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

QBrainX Inc is seeking a Senior ServiceNow Architect to lead the architecture for ITOM, ITSM, and ITBM in its US delivery teams. You will drive scalable, secure, and high-performance platforms, guiding design decisions and technical standards.

You will partner with stakeholders to translate business needs into robust solutions, oversee configurations and integrations, and mentor developers. The role demands strong communication and a strategic mindset to advance our ServiceNow practice.

Competenze

• 7–10 years of hands-on ServiceNow architecture in ITOM, ITSM, ITBM.
• Experience designing and implementing ServiceNow solutions, including integrations, performance optimization, and security.
• Strong expertise in ServiceNow configuration, scripting, and customization.
• Experience leading and defining ServiceNow architecture in large-scale environments.
• CSA and CIS certifications preferred.
• Strong understanding of ITIL practices and their application in ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.

Mansioni

• Lead and shape ServiceNow architecture for ITOM, ITSM, and ITBM in large-scale environments.
• Design integrations between ServiceNow and third-party systems (e.g., CMDB, Active Directory).
• Establish governance and standards for implementations and design patterns.
• Collaborate with stakeholders to translate business needs into technical solutions.
• Oversee configuration, customization, and optimization of modules and workflows.
• Provide technical leadership and mentorship to development teams.
• Troubleshoot complex architectural and platform issues; drive continuous improvement.

Conoscenze

ServiceNow architecture

ITOM/ITSM/ITBM

Scripting

System integration

Leadership

Stakeholder management

Formazione

CSA certification

CIS certification

Strumenti

ServiceNow Studio

CMDB integrations

Descrizione del lavoro

• Lead ServiceNow solution architecture for ITOM, ITSM, and ITBM with a focus on scalability, security, and performance.
  
• Design and implement architecture for integrations between ServiceNow and third-party systems (e.g., CMDB, Active Directory).
  
• Establish and enforce best practices, governance, and design standards for ServiceNow implementations.
  
• Collaborate with stakeholders to understand business needs and design solutions that meet functional and technical requirements.
  
• Oversee the configuration, customization, and optimization of ServiceNow modules and workflows.
  
• Provide technical leadership, mentorship, and guidance to development teams.
  
• Troubleshoot and resolve complex architectural and platform issues.
  
• Drive continuous improvement, incorporating new ServiceNow features and innovations into the architecture.
  

Requirements

Required Skills & Qualifications:

• 7-10 years of hands-on experience with ServiceNow architecture in ITOM, ITSM, and ITBM.
  
• Proven experience designing and implementing ServiceNow solutions, including integrations, performance optimization, and security.
  
• Strong expertise in ServiceNow configuration, scripting, and customization.
  
• Experience leading and defining ServiceNow architecture in complex, large-scale environments.
  
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.
  
• Strong understanding of ITIL practices and their application in ServiceNow.
  
• Excellent communication, leadership, and stakeholder management skills.