Servicenow Architect

Kairos Technologies Inc.; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Kairos Technologies Inc. is seeking an experienced ServiceNow Architect to lead CMDB and ITOM strategy remotely. You will define target-state architecture, drive integration, and set governance for scalable data and AI-enabled operations.

You will act as the technical authority for CMDB, Discovery, Service Mapping, and integration patterns, shaping the roadmap and ensuring data quality and enterprise resilience across cloud and on-premises systems.

Qualifications

• Lead CMDB and ITOM target-state architecture.
• Define scalable integration frameworks across enterprise systems.
• Establish governance standards and data quality measures.
• Design AI-enabled CMDB and operational intelligence patterns.
• Mentor engineering teams and enforce platform standards.

Responsibilities

• Define target-state CMDB and ITOM architecture.
• Design scalable integration frameworks.
• Establish architecture standards and best practices.
• Drive CMDB maturity and ITOM roadmap planning.
• Architect Discovery and Service Mapping solutions.
• Define CI lifecycle and governance models.
• Design reconciliation and data quality frameworks.
• Establish API strategies and data exchange standards.
• Enable data aggregation from infrastructure, cloud, identity, ERP, and business systems.
• Support AI-driven operational intelligence initiatives.

Skills

ServiceNow ITOM

Service Mapping

CMDB Architecture

API Architecture

Integration Hub

Data Integration

Cloud Architecture

Data Modeling

CMDB Coverage

Data Quality

AI Readiness CMDB

Job description

Position: ServiceNow Architect

Exp: 10-15 Years

Location: Remote

Mandatory Skills: ServiceNow ITOM Suite, Service Mapping, CMDB Architecture, API Architecture, Integration Hub, Data Integration, Cloud Architecture, Enterprise Data Modeling, CMDB Coverage, Data Quality Improvements, AI Readiness of CMDB Ecosystem.

Description

Lead architecture, design, and roadmap development for ServiceNow CMDB and ITOM capabilities. This role will define target-state architecture, drive integration strategies, establish governance standards, and enable future AI-powered operational intelligence capabilities.

The Architect will serve as the technical authority for CMDB, Discovery, Service Mapping, integration architecture, and AI-driven operational transformation initiatives.

Role

Architecture Leadership

• Define target-state CMDB and ITOM architecture.
• Design scalable integration frameworks.
• Establish architecture standards and best practices.
• Drive CMDB maturity and ITOM roadmap planning.

ITOM & CMDB Transformation

• Architect Discovery and Service Mapping solutions.
• Define CI lifecycle and governance models.
• Design reconciliation and data quality frameworks.
• Establish application and infrastructure dependency models.

Integration Architecture

• Design integrations across enterprise systems.
• Evaluate onboarding approaches for new data sources.
• Define API strategies and data exchange standards.
• Enable data aggregation from infrastructure, cloud, identity, ERP, and business systems.

AI & Operational Intelligence

• Design AI-enabled Configuration Management architectures.
• Define patterns for operational intelligence platforms.
• Architect context layers, knowledge layers, and enterprise ontology models.
• Support future Agentic Operations and CMDB Control Tower initiatives.
• Evaluate AWS Bedrock, LLM integrations, and AI workflows.

Technical Governance

• Conduct design reviews.
• Mentor engineering teams.
• Enforce platform engineering standards.