ServiceNow AI & Moveworks Transformation Manager

Ernst & Young Oman; Grand Rapids (MI); On-site; USD 143,000 - 262,000; Full time

Job summary

EY is seeking a ServiceNow Consulting Manager to lead AI-driven transformation initiatives using ServiceNow and Moveworks, collaborating with clients to design end-to-end AI strategies. The role emphasizes governance, architecture, and cross-functional leadership across delivery teams in a global, hybrid environment.

You will guide design, configuration, development, testing, and deployment, while mentoring 5–10+ professionals and maintaining strong client relationships to demonstrate EY’s value.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, 2–5 years of relevant ServiceNow experience and 1 year implementing NOW Assist.
• 2–5 years experience with Moveworks platform selling and/or implementing.
• Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower).
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.

Responsibilities

• Act as an engagement or workstream lead across all aspects of a ServiceNow AI project and solution delivery including design, configuration/development, testing and deployment phases.
• Ability to manage and mentor a multi-disciplinary team of 5–10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Provide guidance and industry leading practice expertise for ServiceNow AI capabilities such as NOW Assist, Moveworks, AI Control Tower implementations, including how specific business objectives can be met through process and AI driven transformation.
• Hands-on experience configuring AI Search capabilities within the ServiceNow platform, customizing search relevance and integrating with knowledge management systems.

Skills

ServiceNow

AI

Project leadership

Team mentoring

Client engagement

Agile/waterfall

Education

Bachelor's degree in CS/IS/Engineering

Tools

Moveworks

NOW Assist

ServiceNow

Job description

EY is seeking a ServiceNow Consulting Manager to lead AI-driven transformation initiatives using ServiceNow and Moveworks, collaborating with clients to design end-to-end AI strategies. The role emphasizes governance, architecture, and cross-functional leadership across delivery teams in a global, hybrid environment.

You will guide design, configuration, development, testing, and deployment, while mentoring 5–10+ professionals and maintaining strong client relationships to demonstrate EY’s value.