ServiceNow AI & Automation Specialist

Harris Computer

Washington

On-site

USD 58,000 - 65,000

Full time

6 days ago

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Benefits offered by this job

Three weeks vacation

Medical coverage

Professional development support

Employee stock ownership

Flexible work options

Performance driven environment

Job summary

Harris Computer in the United States (Washington) seeks a ServiceNow Administrator / Automation Analyst to support administration, AI enablement, automation, and continual improvement of our ServiceNow platform. You will work with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions.

The role blends hands-on ServiceNow experience with AI-driven service improvement, workflow automation, business analysis, and strong communication.

Qualifications

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow CSA certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with Flow Designer and workflow automation.
Experience with Employee Center and Service Portal customization.

Responsibilities

Support AI-enabled service improvement and self-service initiatives using ServiceNow capabilities.
Identify opportunities to automate manual or repetitive processes with Flow Designer and IntegrationHub.
Design, build, and enhance Service Catalog items and service request workflows.
Configure Employee Center and Service Portal and improve user experience.
Coordinate testing and UAT with business stakeholders.
Administer and maintain the ServiceNow platform and ITSM functionality.
Create and maintain relevant documentation and reports.