ServiceNow AI & Automation Specialist
Harris Computer
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, and continual improvement of our ServiceNow platform.
You will work with business and technical stakeholders to translate requirements into practical solutions, design, configure, test, and implement enhancements, and collaborate with the Senior Administrator/Developer on platform initiatives and releases.
Qualifications
- 3–5 years hands-on ServiceNow administration, configuration, or platform support experience.
- ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
- Experience with ServiceNow ITSM and core platform configuration.
- Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Responsibilities
- Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other ServiceNow AI capabilities.
- Identify opportunities to automate manual or repetitive processes using Flow Designer, subflows, approvals, and IntegrationsHub.
- Design, build, and enhance Service Catalog items and service request workflows.
Skills
Education
Tools
Job description
Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, and continual improvement of our ServiceNow platform.
You will work with business and technical stakeholders to translate requirements into practical solutions, design, configure, test, and implement enhancements, and collaborate with the Senior Administrator/Developer on platform initiatives and releases.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
