ServiceNow AI & Automation Specialist

Harris Computer

Arkansas

On-site

USD 58,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Three weeks vacation plus five days

Medical, dental and vision coverage

Professional development support

Employee stock ownership

Job summary

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to advance our ServiceNow platform with AI-enabled improvements, automation, and ITSM enhancements. You will work with stakeholders to design, configure, test, and implement practical ServiceNow solutions, focusing on AI-enabled service improvement and streamlined workflows.

The role requires hands-on ServiceNow experience, strong communication, and collaboration with the Senior Administrator/Developer on platform

Qualifications

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI or AI-assisted workflows in a business/IT service environment.
Flow Designer/workflow automation experience.
Experience building/configuring Service Catalog items and service request workflows.
Employee Center/Service Portal customization knowledge (portal widgets, UI basics).
Experience configuring forms, fields, tables, business rules, client scripts, UI policies.
Experience gathering requirements and translating to practical solutions; testing and UAT coordination.
Strong analytical, troubleshooting, organizational, and communication skills.
General understanding of ITSM and ITIL principles.

Responsibilities

Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
Identify opportunities to automate manual processes with Flow Designer, approvals, and IntegrationsHub.
Design and enhance Service Catalog items and service request workflows.
Configure Employee Center and Service Portal improvements.
Support cross-platform integrations using IntegrationHub and APIs.
Translate business needs into process flows, user stories, and implementation plans.
Administer and maintain the ServiceNow platform and ITSM functionality.
Create and execute test plans and coordinate User Acceptance Testing (UAT).
Support releases, upgrades, instance clones, and deployment validation.
Create and maintain documentation for processes, testing, and users.