DoD ServiceNow Administrator - Secret Clearance, Hybrid

PGTEK; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Savings Account

Vision Plan

Dental Insurance

Life Insurance

Disability Insurance

401(k) Match

Employee Assistance Program

Paid Time Off

Job summary

PGTEK is seeking a Junior ServiceNow Administrator to support a DoD cloud platform. You will administer, configure, and maintain the ServiceNow system across a hybrid cloud environment, working with senior engineers to enhance ITSM processes and platform integrations.

This role is ideal for early-career ServiceNow professionals with a solid foundation in platform administration, ITSM, and scripting, aiming to develop skills in automation, integrations, and RMF-compliant operations.

Qualifications

• Hands-on ServiceNow administration experience (1-3 years).
• Familiar with ITSM and ITIL v3/v4 principles.
• Knowledge of Glide APIs, business rules, and client scripts.

Responsibilities

• Administer ServiceNow platform: users, roles, ACLs, forms, lists, notifications, UI policies.
• Support ITSM processes: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB.
• Build catalog items, workflows, Flow Designer, business rules, and scripts with guidance from seniors.
• Troubleshoot issues, manage tickets, and escalate complex problems to ServiceNow support.

Skills

ServiceNow administration

ITSM

JavaScript

REST APIs

Scripting

RMF

IAT Level II baseline

Education

DoD 8570/8140 IAT Level II baseline (e.g., Security+ CE)

ServiceNow CSA (certification)

ITIL Foundations

Tools

Morpheus

OpsRamp

Active Directory

Keycloak

MID Server

Job description

PGTEK is seeking a Junior ServiceNow Administrator to support a DoD cloud platform. You will administer, configure, and maintain the ServiceNow system across a hybrid cloud environment, working with senior engineers to enhance ITSM processes and platform integrations.

This role is ideal for early-career ServiceNow professionals with a solid foundation in platform administration, ITSM, and scripting, aiming to develop skills in automation, integrations, and RMF-compliant operations.