ServiceNow Administrator — ITSM/ITOM Expert (Hybrid)

Cooley LLP; New York (NY); Híbrido; USD 103.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision care

Paid time off – 21 days

Holidays – 10 days

Descripción de la vacante

Cooley LLP seeks a skilled ServiceNow Administrator to manage and enhance the ServiceNow platform across ITSM, ITOM, and security operations. You will partner with cross-functional teams to deliver scalable, compliant, and high-availability solutions.

The role requires 4+ years of hands-on ServiceNow experience in large enterprises, with 6+ years for senior-level consideration. This is a hybrid role, with some in-office collaboration and remote work flexibility.

Formación

• 4+ years of experience administering, configuring, and supporting ServiceNow in complex enterprise environments.
• Senior level designation considered for those with 6+ years of experience and leadership experience.

Responsabilidades

• Administer, configure, maintain, and support the ServiceNow platform and related applications.
• Configure ITSM, ITOM, CMDB, Discovery, Service Mapping, and Employee Center.
• Coordinate upgrades, deployments, and release management with minimal business disruption.
• Develop reports, dashboards, and platform analytics for stakeholders.
• Collaborate with developers, security, and infrastructure teams to deliver scalable solutions.

Conocimientos

ServiceNow

ITSM

ITOM

HAM/SAM

Security Operations

REST APIs

Scripting (JavaScript)

Agile/Scrum

Educación

Bachelor's degree or equivalent (CS/IS)

ITIL certification

Herramientas

SOAP APIs

XML

JSON

Descripción del empleo

Cooley LLP seeks a skilled ServiceNow Administrator to manage and enhance the ServiceNow platform across ITSM, ITOM, and security operations. You will partner with cross-functional teams to deliver scalable, compliant, and high-availability solutions.

The role requires 4+ years of hands-on ServiceNow experience in large enterprises, with 6+ years for senior-level consideration. This is a hybrid role, with some in-office collaboration and remote work flexibility.