Senior ServiceNow Architect & Developer (ITOM/ITSM) — Hybrid

Voto Consulting LLC; New Jersey; Hybrid; USD 130,000 - 170,000; Full time

Job summary

Voto Consulting LLC seeks a Senior ServiceNow Developer/Architect with deep ITSM and ITOM expertise to lead enterprise platform initiatives. This role blends hands-on development with architecture, spanning CMDB optimization, Discovery, Service Mapping, and integrations with leading monitoring tools.

The ideal candidate delivers scalable designs, orchestration workflows, and governance across DEV/TEST/PROD in a hybrid work setting, coordinating with cross-functional teams to deploy robust

Qualifications

• 7+ years of hands-on software development experience with at least 5+ years in ServiceNow.
• Strong mastery of ServiceNow Discovery, Service Mapping, and CMDB health metrics.
• Proficient in relational databases and SQL.
• Familiar with ITIL v3/v4 frameworks.

Responsibilities

• Lead the implementation, customization, and enhancement of the ServiceNow platform.
• Architect and maintain integrations with monitoring tools (SolarWinds, Splunk, Datadog, Jira, Azure DevOps, PagerDuty) using Integration Hub, REST/SOAP APIs, and MID Servers.
• Build automated remediation workflows using Flow Designer and Integration Hub spokes to reduce MTTR.
• Collaborate with infrastructure, security, and service desk teams to translate complex requirements into scalable designs.
• Governance of Update Sets, Application Scope, and Instance Upgrades across DEV, TEST, and PROD environments.

Skills

ServiceNow development

ITSM ITOM

CMDB health

SQL

ITIL v3/v4

Tools

Flow Designer

Integration Hub

MID Servers

REST/SOAP APIs

Job description

Voto Consulting LLC seeks a Senior ServiceNow Developer/Architect with deep ITSM and ITOM expertise to lead enterprise platform initiatives. This role blends hands-on development with architecture, spanning CMDB optimization, Discovery, Service Mapping, and integrations with leading monitoring tools.

The ideal candidate delivers scalable designs, orchestration workflows, and governance across DEV/TEST/PROD in a hybrid work setting, coordinating with cross-functional teams to deploy robust