ServiceNow Administrator & IT Process Improvement Lead

Hancock Whitney Corp.; Gulfport (MS); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Hancock Whitney Corp. is seeking a ServiceNow Administrator to own service management processes and develop new applications on the ServiceNow platform. You will gather business requirements, design solutions, and ensure data quality across incident and request management and related ITIL processes.

The role requires 1–2 years of ServiceNow experience, a Bachelor’s degree, and strong MS Office skills. Banking domain experience is preferred and ITIL certification is a plus.

Qualifications

• Bachelor’s degree required.
• 2-3 years of banking experience preferred.
• 1-2 years’ experience – ServiceNow Administrator strongly desired.
• ITIL certification preferred.
• Extensive knowledge of Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook).
• Excellent organizational skills and ability to work independently.

Responsibilities

• Administrates ServiceNow, handles cloning, design upgrades, and other admin duties.
• Develops new applications on the ServiceNow Platform using Javascript, Powershell, Jelly, HTML, CSS, XML.
• Leads requirements gathering and documents detailed designs for new custom products.
• Monitors and manages incident SLAs and supports IT service improvements.
• Maintains ITIL-aligned problem, incident, change, and request management programs.
• Acts as IT liaison for prioritization of Problems and oversees continuous improvement initiatives.

Skills

ServiceNow Administration

JavaScript

PowerShell

Jelly

HTML

CSS

XML

Requirements gathering

Education

Bachelor’s degree

ITIL certification preferred

Tools

Microsoft Word

Excel

Access

PowerPoint

Outlook

Job description

Hancock Whitney Corp. is seeking a ServiceNow Administrator to own service management processes and develop new applications on the ServiceNow platform. You will gather business requirements, design solutions, and ensure data quality across incident and request management and related ITIL processes.

The role requires 1–2 years of ServiceNow experience, a Bachelor’s degree, and strong MS Office skills. Banking domain experience is preferred and ITIL certification is a plus.