ServiceNow Platform Admin & Business Analyst – High Impact

Knox Systems; Arlington (VA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k plan

Job summary

Knox Systems is seeking a ServiceNow Administrator to own ITSM configurations, workflows, and platform governance for federal-scale environments. You will translate stakeholder needs into reliable ServiceNow solutions, develop reporting, and collaborate with developers on platform initiatives.

Ideal candidates have 2–5 years of ServiceNow experience, strong communication, and documentation skills, with ITIL foundations and CSA as pluses. This is a full-time role requiring U.S. citizenship.

Qualifications

• 2–5 years of ServiceNow administration or platform support.
• Experience with ITSM.
• Experience configuring Forms, Catalog Items, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs.
• Strong communication and stakeholder management skills.
• Experience gathering business requirements.
• Excellent documentation skills.

Responsibilities

• Administer ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Configure forms, catalog items, workflows, Flow Designer automations, UI Policies, Business Rules, ACLs.
• Manage user provisioning, security roles, and platform governance.
• Support upgrades, testing, release management, and platform maintenance.
• Gather requirements from internal stakeholders and translate them into ServiceNow solutions.
• Document business processes, workflows, and platform configurations.
• Write user stories and assist with backlog prioritization.
• Coordinate testing and user acceptance activities.
• Develop dashboards, KPIs, and operational reporting.
• Identify opportunities to improve customer and internal workflows.
• Support catalog requests and workflow enhancements.
• Partner with developers on larger platform initiatives.
• Create documentation and knowledge articles.

Skills

ServiceNow Admin

ITSM

Forms & Catalog

Flow Designer

Communication

Requirements gathering

Documentation

Education

CSA

ITIL Foundations

Tools

CMDB

Agile

Cloud / SaaS

Job description

Knox Systems is seeking a ServiceNow Administrator to own ITSM configurations, workflows, and platform governance for federal-scale environments. You will translate stakeholder needs into reliable ServiceNow solutions, develop reporting, and collaborate with developers on platform initiatives.

Ideal candidates have 2–5 years of ServiceNow experience, strong communication, and documentation skills, with ITIL foundations and CSA as pluses. This is a full-time role requiring U.S. citizenship.