ServiceNow Administrator & ITIL Process Lead

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 85,000 - 115,000; Full time

Job summary

Hancock Whitney Corp. is seeking a ServiceNow administrator and application owner to gather business requirements, develop and deploy new applications, and maintain data quality for incident and request management.

The role leads daily Service Management meetings and tracks SLA performance to improve IT operations. The candidate will design and implement ServiceNow enhancements, perform testing, and collaborate with IT teams to ensure integrated processes and continual service improvement.

Qualifications

• Bachelor’s degree required with 2–3 years banking experience preferred.
• Experience as a ServiceNow administrator is highly desired.
• Strong knowledge of incident and request management processes.

Responsibilities

• Administrates ServiceNow and supports cloning of systems and new designs/upgrades.
• Develops and tests new applications on the ServiceNow platform using JavaScript and web technologies.
• Leads requirements gathering and writes detailed design documents for new products.
• Monitors incident SLAs and contributes to continual service improvement programs.
• Maintains and executes data quality programs for incidents and requests.
• Collaborates across IT teams to integrate major processes and drive service improvements.

Skills

ServiceNow Admin

Education

Bachelor’s degree

Tools

ServiceNow

ITIL

Job description

Hancock Whitney Corp. is seeking a ServiceNow administrator and application owner to gather business requirements, develop and deploy new applications, and maintain data quality for incident and request management.

The role leads daily Service Management meetings and tracks SLA performance to improve IT operations. The candidate will design and implement ServiceNow enhancements, perform testing, and collaborate with IT teams to ensure integrated processes and continual service improvement.