Senior Associate, ServiceNow

val's services; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

val's services is seeking a Senior Associate, ServiceNow to lead platform implementations within our Consulting practice. You will guide ITSM, ITOM, and IRM deployments, and run client workshops to gather requirements. You’ll manage on-shore and off-shore teams and ensure development standards are met.

You will customize workflows and UI scripts using JavaScript, analyze technical issues, and prepare project reports for stakeholders. Travel may be required; eligible to work in the U.S.

Qualifications

• Minimum three years managing large enterprise systems with a focus on ServiceNow.
• Bachelor's degree or equivalent experience.
• CSA certification in ServiceNow (ServiceNow System Administration).
• Experience leading agile projects and customizing workflows; familiarity with CIS-ITSM, CIS-Discovery modules.

Responsibilities

• Lead and execute ServiceNow platform implementations within the Consulting practice.
• Provide guidance on ITSM, ITOM, and IRM deployment.
• Lead client workshops to gather requirements and manage on-shore/off-shore teams.
• Evaluate platform performance and ensure development standards are met.
• Customize workflows and UI scripts using JavaScript; prepare project reports for stakeholders.

Skills

ServiceNow development

Leadership

JavaScript scripting

Stakeholder management

Education

Bachelor's degree

CSA Certification

Tools

ServiceNow platform

Job description

We are seeking a Senior Associate, ServiceNow to lead and execute ServiceNow platform implementations within our Consulting practice.

Key responsibilities include providing guidance on ITSM, ITOM, and IRM deployment, leading client workshops to gather requirements, managing on-shore and off-shore teams, evaluating platform performance, and ensuring development standards are met. The role involves customizing workflows and UI scripts using JavaScript, analyzing technical issues, and preparing project reports for stakeholders.

Qualifications include a minimum of three years managing large enterprise systems with a focus on ServiceNow, a bachelor's degree or equivalent experience, and certifications such as ServiceNow System Administration (CSA). Experience in leading agile projects, customizing workflows, and working with various ServiceNow modules (like CIS-ITSM, CIS-Discovery) is essential.

Skills required are strong leadership in team delivery, technical expertise in ServiceNow development, problem-solving, and effective communication. The role may require travel and eligibility to work in the U.S. without sponsorship.

Our environment promotes collaboration, professional growth, and personal development with comprehensive training, benefits, and a commitment to diversity and inclusion.