Senior Associate - ServiceNow

val's services; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

val's services is seeking a ServiceNow Expert to lead planning and execution of workstreams across ITSM, ITOM, or IRM in the United States. You will guide client workshops, translate complex requirements into functional and technical solutions, and collaborate with on-shore and off-shore teams in agile projects.

The role emphasizes platform evaluation, debugging, and adherence to development standards, with responsibilities including progress reporting to stakeholders and independent work with

Qualifications

• Minimum of three years managing large enterprise systems with ServiceNow.
• Certifications in ServiceNow System Administration and relevant modules.
• Experience customizing workflows and scripting in JavaScript.
• Leadership experience delivering agile projects.

Responsibilities

• Lead planning and execution of workstreams across ITSM, ITOM, or IRM.
• Conduct client workshops to elicit complex requirements.
• Translate requirements into functional and technical solutions.
• Lead on-shore and off-shore teams delivering agile projects.
• Evaluate platform performance and debug software issues.
• Prepare progress reports for stakeholders.

Skills

ServiceNow

Project management

Workshop facilitation

Agile delivery

Team leadership

Stakeholder communication

Education

Bachelor's degree or equivalent

ServiceNow System Administration Certification

Relevant module certifications

Tools

JavaScript scripting

Workflow customization

Job description

The role involves providing expertise in ServiceNow implementations, leading planning and execution of workstreams across ITSM, ITOM, or IRM.

Responsibilities include conducting client workshops to understand complex needs, translating requirements into functional and technical solutions, and leading on-shore and off-shore teams in delivering agile-based projects.

Additional duties encompass evaluating platform performance, debugging software issues, ensuring development standards, and preparing progress reports for stakeholders.

Key qualifications include a minimum of three years managing large enterprise systems with extensive ServiceNow experience, certifications in ServiceNow System Administration and relevant modules, and proficiency in customizing workflows and scripting with JavaScript.

Leadership experience in managing teams and delivering agile projects is essential.

The role requires professionalism, integrity, and the ability to work independently, with travel as needed.

Ideal candidates possess a bachelor's degree or equivalent work experience, with a focus on IT service management, discovery, risk, or vulnerability modules.

Applicants must be authorized to work in the U.S. without sponsorship.