Service Writer - Vehicle Care & Growth Opportunities

Truck Component Services; Illinois; Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical & Life Insurance

401K with employer contribution

Bi-weekly Pay Schedule

Career Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team in Illinois. You will greet and consult service customers about their problems and help coordinate the service department and warranty processes.

Responsibilities include opening/closing work orders, tracking technician time, answering calls, scheduling appointments, and assisting with warranty paperwork. Safety-sensitive position with opportunities for advancement.

Qualifications

• High School Diploma required; college degree or trade certificate preferred.
• Experience in dealership service shop environment preferred but not required.
• Safety-sensitive position.

Responsibilities

• Open and close work orders with detailed information.
• Record, adjust and report technicians' time for work orders and payroll.
• Answer phones for the Service Department and assist customers.
• Resolve customer complaints and schedule appointments.
• Supervise and assist technicians with diagnosis and repairs.
• Assist with warranty repair paperwork flow.
• Check in new trucks and complete proper forms.
• Coordinate parts and sublet repairs with the parts department.
• Instruct night shift writer on special instructions.
• Keep Service Manager informed of customer issues.
• Perform other duties as assigned.

Education

High School Diploma

College degree or trade certificate preferred

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team in Illinois. You will greet and consult service customers about their problems and help coordinate the service department and warranty processes.

Responsibilities include opening/closing work orders, tracking technician time, answering calls, scheduling appointments, and assisting with warranty paperwork. Safety-sensitive position with opportunities for advancement.