Service Advisor & Warranty Coordinator

The Larson Group; Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems and coordinate the service department. This role supports the warranty department and ensures smooth communication across teams.

Responsibilities include opening/closing work orders, tracking mechanics' time, handling phone calls, scheduling appointments, and assisting with warranty paperwork. This is a safety-sensitive position.

Qualifications

• High School Diploma is required; college degree or trade certificate is preferred but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

Responsibilities

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Education

High School Diploma

College degree or trade certificate (preferred)

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems and coordinate the service department. This role supports the warranty department and ensures smooth communication across teams.

Responsibilities include opening/closing work orders, tracking mechanics' time, handling phone calls, scheduling appointments, and assisting with warranty paperwork. This is a safety-sensitive position.