Service Writer & Shop Coordination Specialist

The Larson Group; Strafford (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Basic Life Insurance

401K with employer contribution

Bi-weekly pay schedule

Career Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team. You will greet and consult service customers about their problems and assist in coordinating the service department and warranty processes.

This safety-sensitive position requires a high school diploma; a college degree or trade certificate is preferred. Prior dealership service shop experience is valued. We offer a bi-weekly pay schedule and comprehensive benefits.

Qualifications

• High School Diploma required.
• College degree or a trade certificate preferred.
• Experience in dealership service shop environment is preferred.

Responsibilities

• Open and close work orders with detailed information.
• Record, adjust and report technicians' time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Attempt to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with diagnosis and repairs.
• Assist with warranty paperwork flow.
• Check in new trucks and complete forms.
• Consult with parts on special orders and sublet repairs.
• Instruct next shift's service writer on instructions.
• Keep Service Manager informed of customer complaints and technician problems.
• Perform other duties as assigned.

Education

High School Diploma

College degree or trade certificate preferred

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team. You will greet and consult service customers about their problems and assist in coordinating the service department and warranty processes.

This safety-sensitive position requires a high school diploma; a college degree or trade certificate is preferred. Prior dealership service shop experience is valued. We offer a bi-weekly pay schedule and comprehensive benefits.