Diesel Service Writer — Customer Care & Warranty Pro

The Larson Group; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical/Dental/Life

401K

Bi-weekly pay

Career development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems, coordinate the service department, and support the warranty team.

You will open and close work orders, track technician time, schedule appointments, and communicate with parts and service staff to ensure smooth operations. This is a safety-sensitive position with benefits and growth opportunities.

Qualifications

• Experience in customer-facing role preferred.
• Strong communication and organization skills.
• Ability to work in a fast-paced dealership environment.

Responsibilities

• Open and close work orders with full details.
• Record, adjust and report technician time for work orders.
• Help cover phone calls for the Service Department.
• Resolve customer complaints when possible.
• Schedule appointments.
• Supervise and assist technicians with diagnostics and repairs.
• Assist with warranty repair paperwork flow.
• Check in new trucks and complete forms.
• Coordinate with parts on special orders and sublet repairs.
• Instruct next shift's writer on special instructions and appointments.
• Keep the Service Manager informed of issues.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Education

High School Diploma

College degree or trade certificate (preferred)

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems, coordinate the service department, and support the warranty team.

You will open and close work orders, track technician time, schedule appointments, and communicate with parts and service staff to ensure smooth operations. This is a safety-sensitive position with benefits and growth opportunities.