Service Writer | Customer Care & Warranty Ops

Truck Component Services; Virginia; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team. You will greet and consult service customers about their problems and help coordinate service department activities, including warranty paperwork.

This role emphasizes accurate work orders, time recording, scheduling, and collaboration with technicians and parts staff to ensure timely, quality service.

Qualifications

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

Responsibilities

• Open and close work orders with detailed information.
• Record, adjust and report mechanics time for work orders and payroll.
• Assist with answering service department phone calls.
• Strive to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with diagnosis and repairs.
• Assist with warranty repair paper flow.
• Check in new trucks and complete forms.
• Consult with parts department on parts and sublet repairs.
• Instruct next shift's service writer on special instructions.
• Keep Service Manager informed of customer complaints and technician problems.
• Perform other duties as assigned.

Skills

Customer service

Communication

Coordination

Time management

Education

High School Diploma

College/trade certificate preferred

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team. You will greet and consult service customers about their problems and help coordinate service department activities, including warranty paperwork.

This role emphasizes accurate work orders, time recording, scheduling, and collaboration with technicians and parts staff to ensure timely, quality service.