Service Writer & Warranty Coordinator

The Larson Group Creative Marketing, llc.; Lowell (AR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Career Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers, open Paccar Solution / Decisiv cases and work orders, and coordinate communication for the service department.

You will assist in warranty handling, supervise tagging of documentation, and support technicians to ensure efficient service operations. This safety-sensitive role requires a high school diploma and may prefer a trade credential or college degree.

Qualifications

• High School Diploma is required.
• College degree or trade certificate is preferred but not required.
• Dealership service shop experience is preferred but not required.

Responsibilities

• Open/close Paccar Solution/Decisiv cases and repair orders with complete customer, vehicle, and repair info.
• Record and report mechanic time for repair orders and payroll.
• Ensure accurate billing for flat rate repairs and manage work in process.

Skills

Communication skills

Customer service

Time management

Education

High School Diploma

College degree or trade certificate (preferred)

Tools

Paccar Solution

Decisiv

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers, open Paccar Solution / Decisiv cases and work orders, and coordinate communication for the service department.

You will assist in warranty handling, supervise tagging of documentation, and support technicians to ensure efficient service operations. This safety-sensitive role requires a high school diploma and may prefer a trade credential or college degree.