Service Writer

The Larson Group; Portage (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Career Development and Advancement

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team in Portage, Indiana. You will greet and consult service customers about their problems while coordinating the service and warranty departments.

This on-site role requires strong communication and attention to detail to ensure smooth operations and customer satisfaction. Responsibilities include opening/closing work orders, tracking technician time, answering phone calls, scheduling appointments, and guiding the

Qualifications

• High school diploma required.
• College degree or trade school certificate preferred but not required.
• Experience in dealership service shop environment strongly preferred but not required.

Responsibilities

• Open and close work orders with as much information as possible.
• Record, adjust and report mechanics' time for work orders and payroll.
• Assist with service department phone calls.
• Resolve customer complaints when possible.
• Schedule customer appointments.
• Supervise and assist technicians with diagnostics and repairs.
• Assist with warranty repair paperwork flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with parts on special order parts and sublet repairs.
• Instruct the next shift's service writer on special instructions and appointments.
• Keep Service Manager informed of customer complaints and technician problems.
• Perform other duties as assigned.

Education

High School Diploma

College degree or trade school certificate

Job description

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position