Service Writer & Warranty/Parts Coordinator

Truck Component Services; Portage (IN); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Career Development

Résumé du poste

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team in Indiana. You will greet and consult service customers about their problems and assist in coordinating the service department as well as the warranty department.

As a Service Writer, you will open and close work orders, record technician time, answer phones, schedule appointments, and support the service team and parts department.

Qualifications

• High School Diploma required.
• College degree or trade school certificate preferred but not required.
• Experience in dealership service shop environment preferred but not required.

Responsabilités

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Formation

High School Diploma

College degree or trade school certificate

Description du poste

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team in Indiana. You will greet and consult service customers about their problems and assist in coordinating the service department as well as the warranty department.

As a Service Writer, you will open and close work orders, record technician time, answer phones, schedule appointments, and support the service team and parts department.