Service Writer: Precision Work Orders & Customer Care

Greenmark Equipment Llc; Indiana; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starts on your first

401k with company match

Paid Holidays

Paid Time Off

Competitive wages

Company paid uniforms

Continued training through John Deere

Advancement opportunities

Employee discounts

Job summary

GreenMark Equipment is seeking a detail-oriented Service Writer to support our service department in Indiana. You will answer customer inquiries, open and manage work orders, and keep customers updated on repair progress.

The role requires strong communication, basic accounting familiarity, and teamwork in a busy dealership environment; we offer health insurance, 401k with company match, paid holidays and more.

Qualifications

• Experience working in a service department or customer-facing role.
• Strong attention to detail and ability to maintain accurate records.
• Experience with basic accounting and computer functions.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until closed and invoiced.
• Maintains service department filings and records and service library with current information.
• Updates customer profiles using equipment, hours, or other information from the work order.
• Maintains service accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims.

Skills

Customer service

Detail oriented

Communication skills

Teamwork

Basic accounting practices

Computer skills

Education

High School Diploma or GED

Associates degree preferred

Tools

Computer systems

Job description

GreenMark Equipment is seeking a detail-oriented Service Writer to support our service department in Indiana. You will answer customer inquiries, open and manage work orders, and keep customers updated on repair progress.

The role requires strong communication, basic accounting familiarity, and teamwork in a busy dealership environment; we offer health insurance, 401k with company match, paid holidays and more.