Equipment Service Writer: Quotes, Scheduling & Support

GreenMark Equipment; Kent City (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid Holidays

Paid Time Off

Competitive wages

Company paid uniforms

Continued training through John Deere

Advancement opportunities

Employee discounts

Job summary

GreenMark Equipment, a premier John Deere dealership, seeks a Service Writer in Kent City, MI. You will assist the service manager in maintaining accurate reports, answer customer inquiries about service work, and generate repair quotes. You will prepare and manage work orders to ensure technicians have work ready and tracked to completion.

We value detail orientation, teamwork, and clear communication. Benefits include health insurance, 401k, paid holidays, PTO, uniforms, and ongoing John Deere

Qualifications

• Experience in a service department is required.
• Familiarity with basic accounting practices.
• Proficiency with common computer software and data entry.
• Ability to work cooperatively in a team.
• Strong communication skills with customers and colleagues.
• Education: high school diploma or equivalent; associates preferred.

Responsibilities

• Answer service department inquiries from customers and internal teams.
• Open and track work orders; ensure they are closed and invoiced.
• Maintain service department records and manuals.
• Update customer profiles with service data.
• Prepare replacement parts orders and service supplies.
• Assist in preparing technician labor and efficiency reports.
• Process warranty or product improvement claims when needed.
• Participate in ongoing training to improve skills.
• Maintain a clean, safe, and organized work area.
• Know and follow safety rules and John Deere product knowledge.

Skills

Service dept experience

Accounting basics

Basic computer skills

Team collaboration

Effective communication

Education

High School Diploma, GED, or equivalent

Associate degree preferred

Job description

GreenMark Equipment, a premier John Deere dealership, seeks a Service Writer in Kent City, MI. You will assist the service manager in maintaining accurate reports, answer customer inquiries about service work, and generate repair quotes. You will prepare and manage work orders to ensure technicians have work ready and tracked to completion.

We value detail orientation, teamwork, and clear communication. Benefits include health insurance, 401k, paid holidays, PTO, uniforms, and ongoing John Deere