Service Writer & Operations Liaison

Greenway Equipment, Inc.; Newport (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Greenway Equipment, Inc. in Newport, AR is seeking a Service Writer to support the Service Department by handling customer inquiries, scheduling, and coordination of repairs.

You will open and manage work orders, track warranties, and communicate timelines to customers to ensure timely service. The role emphasizes teamwork, accurate clerical work, and adherence to safety rules while maintaining organized records and alignment with the company’s goal of exceptional customer experience and growth

Qualifications

• Experience with basic computer and accounting functions.
• Experience analyzing and interpreting basic internal reports.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Assist in loading and unloading of customer equipment.
• Follows a check in /check out process for all customer units.
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers.
• Assists in Logistics of Trucking/ Washing/ etc. as directed.
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location.
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery.
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced.
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Maintains service accessories and supplies charges within the budgeted expenses.
• May prepare Service Technician time management reports each day for reporting.
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.

Skills

Basic computer skills

Accounting functions

Report interpretation

Teamwork

Effective communication

Job description

Greenway Equipment, Inc. in Newport, AR is seeking a Service Writer to support the Service Department by handling customer inquiries, scheduling, and coordination of repairs.

You will open and manage work orders, track warranties, and communicate timelines to customers to ensure timely service. The role emphasizes teamwork, accurate clerical work, and adherence to safety rules while maintaining organized records and alignment with the company’s goal of exceptional customer experience and growth