Dealership Service Writer

Paycom; Knox (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid Holidays

Paid Time Off

Competitive wages

Company paid uniforms

Continued training through John Deere

Advancement opportunities

Employee discounts

Job summary

GreenMark Equipment in Knox, IN is seeking a Service Writer to support the service department. You will handle customer inquiries, help prepare quotes, and open work orders to keep technicians busy.

A background in a dealership or service shop, basic accounting and computer skills are preferred. The role offers benefits such as health insurance, a 401(k) with company match, paid holidays and PTO.

Qualifications

• Experience working in a service department.
• Experience with basic accounting practices.
• Experience with basic computer functions.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.
• High School Diploma, GED, or equivalent experience; Associates degree preferred.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains service department filings and records with current information.
• Updates customer profiles using equipment hours or other information from the customer work order.
• Maintains service accessories and supplies and prepares replacement orders.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.

Skills

Service department experience

Customer service

Basic accounting

Basic computer skills

Teamwork

Communication skills

Education

High School Diploma or GED

Associates degree preferred

Job description

Job Details: Job Location: Knox, IN - Knox, IN 46534, Position Type: Full Time, GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

Are you detail oriented? Do you have experience working in a service department and enjoy working with customers?

Service Writers are detail oriented and keep customers updated on the progress of their repair. Thats why GreenMark offers the following benefits and resources:

• Health insurance starts on your first day of employment
• 401k with company match
• Paid Holidays
• Paid Time Off
• Competitive wages
• Company paid uniforms
• Continued training through John Deere
• Advancement opportunities
• Employee discounts

Purpose:

Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders
• May prepare Service Technician labor performance, productivity, and efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Qualifications: Experience, Education, Skills and Knowledge

• Experience working in a service department
• Experience with basic accounting practices
• Experience with basic computer functions
• Experience working cooperatively in a team environment
• Experience communicating effectively
• High School Diploma, GED, or equivalent experience required; Associates degree preferred