Service Writer & Operations Coordinator

Kirby Corporation; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Thermo King of Dallas is seeking a Service Writer to support the Service Department in Dallas, TX. You will perform a range of administrative tasks that keep service operations running smoothly.

You will answer phones, greet customers, open and prepare work orders, and coordinate with service managers to track progress. Attention to detail and customer service are essential in this role.

Reliable scheduling, data entry (MS Word/Excel), and multi-tasking in a fast-paced shop setting are expected.

Qualifications

• High school diploma or GED or equivalent combination.
• Experience with customers, vendors or organizational contacts preferred.
• Strong attention to detail and communication skills.

Responsibilities

• Answer phones and route inquiries to appropriate staff.
• Greet service customers professionally and log service requests.
• Open and prepare work orders and record progress.
• Coordinate with service management and sales on VINs and check-in forms.
• Maintain communication on progress and inform customers of status.
• Ensure safety culture is upheld and assist with general duties.

Skills

Attention to detail

Customer service

Problem solving

Adaptability

Dependability

Teamwork

Organization

Professionalism

MS Office proficiency

Typing speed 40 WPM

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

10-key touch

Job description

Thermo King of Dallas is seeking a Service Writer to support the Service Department in Dallas, TX. You will perform a range of administrative tasks that keep service operations running smoothly.

You will answer phones, greet customers, open and prepare work orders, and coordinate with service managers to track progress. Attention to detail and customer service are essential in this role.

Reliable scheduling, data entry (MS Word/Excel), and multi-tasking in a fast-paced shop setting are expected.