Service Writer & Customer Solutions Specialist

Peak Industrial Company; Spokane (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Peak Thermo King in Spokane, WA is seeking a full-time Service Writer to join our team. The service writer will be responsible for processing work orders, data entry, and other basic administrative tasks.

Responsibilities include greeting customers, collecting repair information, writing and closing work orders, providing accurate cost estimates and invoices for labor and parts, and monitoring repair progress to communicate updates to customers.

Qualifications

• Sales and customer service skills required.
• Strong written and communication skills expected.
• Excellent organizational skills required.
• Ability to work in a fast-paced and sometimes loud environment.
• Mechanical and parts knowledge helpful for inventory handling.

Responsibilities

• Greet customers professionally and obtain repair information.
• Write and close work orders.
• Provide accurate written cost estimates and invoices for labor and parts.
• Monitor repair progress and communicate updates to customers.
• Perform other basic administrative tasks as needed.

Skills

Sales skills

Customer service

Written communication

Organizational skills

Mechanical knowledge

Job description

Peak Thermo King in Spokane, WA is seeking a full-time Service Writer to join our team. The service writer will be responsible for processing work orders, data entry, and other basic administrative tasks.

Responsibilities include greeting customers, collecting repair information, writing and closing work orders, providing accurate cost estimates and invoices for labor and parts, and monitoring repair progress to communicate updates to customers.