Service Writer & Operations Coordinator

Wagner Equipment Co.; Aurora (CO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

EAP

Discounted phone plans

Job summary

Wagner Equipment Co. is seeking a Service Writer to schedule and coordinate shop work orders and parts entries. You will guide shop clerks and ensure accurate paperwork while maintaining customer communications.

The role requires 5+ years in technician/related roles plus strong admin skills and customer service experience. Join a team focused on reliability and professional service in a fast-paced environment.

Qualifications

• High School Diploma or GED
• 2 years vocational training preferred
• 5 years' experience as a technician or comparable position
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years sales experience
• 1+ years supervisory/management experience

Responsibilities

• Initiates and closes all shop work orders as necessary
• Creates service estimate for customers prior to beginning work
• Coordinate with customer regarding service estimate, approval, prior to beginning work
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
• Reviews work orders, warranty jobs, daily hours & determines
• Reviews and approves daily hours on each work order
• Reviews service Work In Progress for work orders closed in shop and open in service accounting
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
• Complete & submit parts exchange core reports in a timely manner
• Organize & Maintain all paperwork for workorders, current library of publications, &file on PO’s and canceled PO’s
• Checks all requisitions for proper coding
• Figures dollar amounts on firm rates
• Other duties as assigned by manager

Skills

Customer service

Administrative experience

Supervisory experience

Sales experience

Education

High School Diploma or GED

2 years vocational training

5 years technician experience

3+ years administrative/clerical experience

3+ years customer service experience

1+ years sales experience

1+ years supervisory/management experience

Tools

Microsoft Word

Outlook

DBS

SIMSI

ET/SIS/SIS Web/STW

Job description

Wagner Equipment Co. is seeking a Service Writer to schedule and coordinate shop work orders and parts entries. You will guide shop clerks and ensure accurate paperwork while maintaining customer communications.

The role requires 5+ years in technician/related roles plus strong admin skills and customer service experience. Join a team focused on reliability and professional service in a fast-paced environment.