Service Writer

Thermo King; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Thermo King of Dallas is hiring a Service Writer to support the Service Department. Gain exposure to customer communications, equipment checks, and work order processing in a fast-paced environment.

You will greet customers, log equipment, and coordinate with sales and service teams to ensure accurate invoicing and timely updates on job progress. A focus on accuracy, reliability, and professionalism is essential in this role at our Dallas facility.

Qualifications

• High school diploma or GED required or equivalent experience.
• Experience handling customers, vendors and interdepartmental coordination preferred.
• Commitment to accuracy and timely task completion in a service environment.

Responsibilities

• Answer and monitor phone lines for prompt responses.
• Greet service customers with a positive attitude and professionalism.
• Inspect incoming trucks/trailers for damage and log/check in accordingly.
• Notify sales staff about new equipment arrival via email (VIN & check-in).
• Document customer complaints and open work orders.
• Maintain communication with service management on progress.
• Keep customers informed on service job status and invoicing readiness.

Skills

Attention to detail

Customer service

Communication

Problem solving

Time management

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

10-key typing

MS Access

Job description

Overview

Thermo King of Dallas is Now Hiring a Service Writer at 3323 Jane Lane, Dallas TX 75247. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements:

• Ability to lift up to 25lbs.
• Ability to sit for long periods of time.
• Work in air-conditioned office, outside and workshop.
• Will be required on occasion to work more than 8 hours on one shift.
• Requires occasional bending, stooping, lifting and carrying.
• Reaching or handling with arms, hands and fingers.
• Manual dexterity sufficient to work with fingers (i.e. frequent typing)
• Normal vision with or without corrective lenses.

Working Conditions:

Standard Office Criteria