Service Writer

Kirby Corporation; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Thermo King of Dallas is seeking a Service Writer to support the Service Department in Dallas, TX. You will perform a range of administrative tasks that keep service operations running smoothly.

You will answer phones, greet customers, open and prepare work orders, and coordinate with service managers to track progress. Attention to detail and customer service are essential in this role.

Reliable scheduling, data entry (MS Word/Excel), and multi-tasking in a fast-paced shop setting are expected.

Qualifications

• High school diploma or GED or equivalent combination.
• Experience with customers, vendors or organizational contacts preferred.
• Strong attention to detail and communication skills.

Responsibilities

• Answer phones and route inquiries to appropriate staff.
• Greet service customers professionally and log service requests.
• Open and prepare work orders and record progress.
• Coordinate with service management and sales on VINs and check-in forms.
• Maintain communication on progress and inform customers of status.
• Ensure safety culture is upheld and assist with general duties.

Skills

Attention to detail

Customer service

Problem solving

Adaptability

Dependability

Teamwork

Organization

Professionalism

MS Office proficiency

Typing speed 40 WPM

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

10-key touch

Job description

Overview

Thermo King of Dallas is Now Hiring a Service Writer at 3323 Jane Lane, Dallas TX 75247. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements:

• Ability to lift up to 25lbs.
• Ability to sit for long periods of time.
• Work in air-conditioned office, outside and workshop.
• Will be required on occasion to work more than 8 hours on one shift.
• Requires occasional bending, stooping, lifting and carrying.
• Reaching or handling with arms, hands and fingers.
• Manual dexterity sufficient to work with fingers (i.e. frequent typing)
• Normal vision with or without corrective lenses.

Working Conditions:

Standard Office Criteria