Service Advisor

Peak Industrial Company; Spokane (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Peak Thermo King in Spokane, WA is seeking a full-time Service Writer to join our team. The service writer will be responsible for processing work orders, data entry, and other basic administrative tasks.

Responsibilities include greeting customers, collecting repair information, writing and closing work orders, providing accurate cost estimates and invoices for labor and parts, and monitoring repair progress to communicate updates to customers.

Qualifications

• Sales and customer service skills required.
• Strong written and communication skills expected.
• Excellent organizational skills required.
• Ability to work in a fast-paced and sometimes loud environment.
• Mechanical and parts knowledge helpful for inventory handling.

Responsibilities

• Greet customers professionally and obtain repair information.
• Write and close work orders.
• Provide accurate written cost estimates and invoices for labor and parts.
• Monitor repair progress and communicate updates to customers.
• Perform other basic administrative tasks as needed.

Skills

Sales skills

Customer service

Written communication

Organizational skills

Mechanical knowledge

Job description

Peak Thermo King is seeking a full-time Service Writer to join our team in Spokane, Washington. The service writer will be responsible for processing work orders, data entry, and other basic administrative tasks.

Responsibilities

• Greet customers professionally and obtain repair information
• Write and close work orders
• Provide accurate written cost estimates and invoices for labor and parts
• Monitor repair progress and communicate updates to customers
• Other administrative tasks as needed

Requirements

• Sales and customer service skills
• Strong written and communication skills
• Excellent organizational skills
• Ability to work in a fast paced and sometimes loud environment.
• Mechanical and parts knowledge and experience sufficient to work with parts in inventory.

Peak Industrial Company is made up of four different businesses that span across Washington, Oregon, Idaho, Utah, Montana, and Texas. We are the dealership for and sell, rent, and repair Thermo King transport refrigeration equipment, Trailer Sales and Repair, JCB construction equipment, and Club Car, Golf, and Utility Vehicles.

We are a family owned and operated business and take pride in being successful as a team. We believe strongly in promoting from within for those who are eager to learn and grow. We also provide training and learning opportunities to help technicians and other staff members to continue developing in their careers.