Service Writer & Invoicing Specialist

Craneworks; La Vergne (TN); Vor Ort; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

Craneworks is seeking a Service Writer to maintain accurate service reports and ensure proper posting of charges. The role involves opening work orders, tracking costs, and coordinating with AP for invoices.

Responsibilities include creating purchase orders, estimating costs, scheduling technicians, and updating customer profiles. Candidates should have strong communication, organizational skills, and experience in a service department.

Qualifikationen

• Good communication and customer service skills.
• Effective written communication skills.
• Experience working in a service department.
• Ability to write and work on routine reports and correspondence.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Experience with common dealership or point of sale computer systems.
• Good computer skills and knowledge of office procedures.
• Good organizational ability.
• General understanding of mechanical/technical terms.

Aufgaben

• Open work orders and maintain control until closed and invoiced.
• Handle repair order charges, warranty validation & claims coverages.
• Create and track purchase orders as directed.
• Keep PO amounts and info up to date and provide to AP.
• Develop cost estimates.
• Track repairs and schedule technicians; process warranties.
• Maintain a clean and safe work area and care of tools and equipment.
• Follow safety rules and regulations in performing work assignments.
• Handle service department filing and records.
• Update customer profiles using equipment, hours or other information from orders.
• Maintain accessories and supplies and prepare replacement orders for approval.
• Assist in handling customer complaints and concerns.
• Track damaged equipment and ensure correction.
• Estimate time to make repairs and schedule technicians.
• Greet customers promptly and courteously.
• Complete other duties as assigned.

Kenntnisse

Communication

Written Communication

Customer Service

POS Systems

Office Procedures

Organizational Skills

Mechanical Terms

Ausbildung

High School Diploma or equivalent

Equipment service experience preferred

Tools

POS Software

Jobbeschreibung

Craneworks is seeking a Service Writer to maintain accurate service reports and ensure proper posting of charges. The role involves opening work orders, tracking costs, and coordinating with AP for invoices.

Responsibilities include creating purchase orders, estimating costs, scheduling technicians, and updating customer profiles. Candidates should have strong communication, organizational skills, and experience in a service department.