Service Writer: Fleet Maintenance & Invoicing

RSC Holdings Inc.; City of Syracuse (NY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotions

Additional Vacation

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals, Inc. is seeking a Service Writer to handle service and maintenance administration, work orders, warranty processing, and fleet records.

You will also coordinate invoices, customer inquiries, and keep the service team informed with respect to bullets and information. In this role, you’ll develop strong attention to detail, multitask in a fast-paced shop environment, and provide superior customer service.

Qualifications

• High School diploma or equivalent is required.
• Valid driver’s license with acceptable driving record.
• 1–2 years experience in a shop or service environment.
• Basic computer skills.
• Attention to detail and accuracy.
• Ability to multi-task in a busy environment.
• High sense of urgency with regard to customer service.
• Superior customer service, teamwork and verbal/written communication skills.

Responsibilities

• Work Order Completions: opening and closing work orders with accurate information.
• Technician Time Reporting: ensure all paid hours are recorded accurately and timely.
• Ensure all tasks eligible for warranty are created and submitted for warranty.
• Monitor warranty reporting to ensure all claims are closed.
• Run Preventive Maintenance reports and schedule work to maintain fleet currency.
• Handle maintenance issues with urgency and communicate customer concerns to management.
• Ensure service-related invoices are coded in the General Ledger.
• Other duties assigned as needed.

Skills

Customer service

Attention to detail

Multi-tasking

Verbal & written communication

Basic computer skills

Education

High School diploma or equivalent

Job description

United Rentals, Inc. is seeking a Service Writer to handle service and maintenance administration, work orders, warranty processing, and fleet records.

You will also coordinate invoices, customer inquiries, and keep the service team informed with respect to bullets and information. In this role, you’ll develop strong attention to detail, multitask in a fast-paced shop environment, and provide superior customer service.