Service Writer: Admin & Customer Success for Field Service

Harnish Group Inc.; Monroe (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telehealth

401k with company match

Profit sharing

Paid holidays

Paid vacation and sick leave

Life insurance

Employee assistance program

Referral bonus

Employee discounts

Recognition program

Career growth opportunities

Job summary

Harnish Group Inc. is seeking a Service Writer for our Washington operations. The role focuses on managing administrative aspects and coordinating work orders, invoices, and customer communications.

The ideal candidate will demonstrate strong verbal and written communication, attention to detail, and the ability to multitask in a fast-paced environment. Familiarity with CAT software and multi-monitor setups is a plus.

Qualifications

• Strong verbal and written communication skills.
• Ability to work with limited supervision and stay organized.
• Self-motivated with attention to detail and the ability to multitask in a busy environment.
• Basic mechanical knowledge is beneficial.
• Proficient computer skills including Outlook, Excel, Word, and PDF editing.

Responsibilities

• Create and manage work orders using data from customers or supervisor.
• Approve technician notes, attach reports and inspection results.
• Approve or reject timecards and manage invoicing documents.
• Email supporting documents to customers and occasionally schedule technicians.
• Maintain accurate records and communicate professionally with customers.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Self-motivated

Discipline with supervision

Tools

Outlook

Excel

Word

PDF editing

Job description

Harnish Group Inc. is seeking a Service Writer for our Washington operations. The role focuses on managing administrative aspects and coordinating work orders, invoices, and customer communications.

The ideal candidate will demonstrate strong verbal and written communication, attention to detail, and the ability to multitask in a fast-paced environment. Familiarity with CAT software and multi-monitor setups is a plus.