Service Writer - Customer Solutions & Work Orders

Monroe Tractor; City of Auburn (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Competitive PTO

Short/Long Term Disability

Family-owned and operated

Annual Reviews

Annual Incentive Bonus opportunity

Job summary

Monroe Tractor is seeking a Service Writer to act as the main liaison between customers and branch staff, ensuring accurate work orders and smooth service flow. You will review repair orders, manage part and labor invoices, and assist with warranties to ensure customer satisfaction.

Ideal candidates bring strong communication skills, experience in service or parts, and a comfort with public interaction. The role emphasizes teamwork, organization, and reliability in a fast-paced automotive and

Qualifications

• High school diploma or equivalent is required.
• One or more years in a Service Writer role or in a service/parts department is preferred.
• Strong communication skills are essential.
• Familiarity with agricultural and/or construction equipment is a plus.
• Proficiency with Microsoft Excel, Outlook, and Word is expected.
• Self-starter with attention to detail, strong organization, and goal-oriented.
• Comfortable dealing with the public and a strong team player.
• Ability to lift up to 25 pounds.

Responsibilities

• Assist in creating work orders.
• Review and maintain repair orders for accuracy and completeness.
• Process records of parts requisitions, invoices, and outside labor invoices for proper accounting.
• Assist in scheduling service work.
• Keep the service manager informed on all work orders.
• Assist with warranties.
• Serve as intermediary between parts and service; be the lead contact for parts.
• Ensure every customer is satisfied with products and service.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

Public interaction

Education

High School diploma or equivalent

Tools

Excel

Outlook

Word

Job description

Monroe Tractor is seeking a Service Writer to act as the main liaison between customers and branch staff, ensuring accurate work orders and smooth service flow. You will review repair orders, manage part and labor invoices, and assist with warranties to ensure customer satisfaction.

Ideal candidates bring strong communication skills, experience in service or parts, and a comfort with public interaction. The role emphasizes teamwork, organization, and reliability in a fast-paced automotive and