Service Writer & Field Dispatcher — Heavy Equipment

ASCO Equipment Inc.; Amarillo (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement

ASCO Children's Education Program

Job summary

ASCO Equipment Inc. in Amarillo, TX, is seeking a Service Writer & Field Dispatcher to coordinate service needs between customers and technicians.

The role involves managing work orders, preparing repair estimates, and ensuring timely communication across teams in a fast-paced dealership. Two plus years in heavy equipment service or service writing are required, with excellent customer service and organizational skills.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Fast paced/high volume dealership experience preferred.
• Excellent customer service and communication skills.
• Detail oriented, time management and teamwork skills.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.
• Monitor and manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on work orders, troubleshooting, technician progress and general questions.
• Monitor phones for field technician and customer calls.
• Perform various other administrative duties.

Skills

Customer service

Communication

Time management

Teamwork

Detail-oriented

Safety-conscious

Tools

G-Suite

Job description

ASCO Equipment Inc. in Amarillo, TX, is seeking a Service Writer & Field Dispatcher to coordinate service needs between customers and technicians.

The role involves managing work orders, preparing repair estimates, and ensuring timely communication across teams in a fast-paced dealership. Two plus years in heavy equipment service or service writing are required, with excellent customer service and organizational skills.