Field Service Writer & Dispatcher (Heavy Equipment)

ASCO Equipment; Terrell (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Paid training & advancement

ASCO Children’s Education Program

Job summary

ASCO Equipment in Terrell, Texas is seeking a Service Writer & Field Dispatcher to coordinate service needs for heavy equipment and possibly automotive work. You will work with customers, service technicians, and other departments to ensure fast, accurate scheduling and communication.

The role emphasizes ownership of the customer experience, precise work orders, and clear status updates. Ideal candidates have 2+ years in a related role, strong communication, and solid computer skills including

Qualifications

• 2+ years of experience in heavy equipment service or service writing.
• Fast paced/high volume dealership experience preferred.
• Detail oriented with time management and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills and experience with service programs including G-Suite.

Responsibilities

• Own the customer experience and coordinate service needs with customers and technicians.
• Manage work orders: open, close, post time, notes and monitor progress.
• Prepare accurate estimates for repair costs and present to customers.
• Monitor and manage accounts receivable and communicate status to stakeholders.
• Provide status updates on work orders, troubleshooting, technician progress and general questions.
• Monitor phones for field technician and customer calls.

Skills

Customer service

Communication

Time management

Teamwork

G-Suite

Tools

G-Suite

Job description

ASCO Equipment in Terrell, Texas is seeking a Service Writer & Field Dispatcher to coordinate service needs for heavy equipment and possibly automotive work. You will work with customers, service technicians, and other departments to ensure fast, accurate scheduling and communication.

The role emphasizes ownership of the customer experience, precise work orders, and clear status updates. Ideal candidates have 2+ years in a related role, strong communication, and solid computer skills including