Service Writer & Field Dispatcher | Growth & Benefits

ASCO Equipment; Amarillo (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement Opportunit

Job summary

ASCO Equipment in Amarillo, Texas, seeks a Service Writer & Field Dispatcher to coordinate service needs for heavy equipment with customers and technicians.

You will manage work orders, prepare repair estimates, and monitor progress while delivering excellent customer service and clear communication with field teams.

Experience with heavy equipment is preferred; automotive experience may translate. ASCO Equipment offers benefits and opportunities for growth.

Qualifications

• 2+ years of experience in heavy equipment service or as a service writer.
• Experience in a fast-paced, high-volume dealership.
• Excellent customer service and communication skills.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.
• Monitor and manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on work orders, troubleshooting, technician progress & general questions.
• Monitor phones for field technician and customer calls.
• Various other administrative duties.

Skills

Customer service

Teamwork

Communication skills

G-Suite

Multitasking

Detail oriented

Tools

Service programs

CRM software

Job description

ASCO Equipment in Amarillo, Texas, seeks a Service Writer & Field Dispatcher to coordinate service needs for heavy equipment with customers and technicians.

You will manage work orders, prepare repair estimates, and monitor progress while delivering excellent customer service and clear communication with field teams.

Experience with heavy equipment is preferred; automotive experience may translate. ASCO Equipment offers benefits and opportunities for growth.