Service Writer

ASCO Equipment; Amarillo (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement Opportunit

Job summary

ASCO Equipment in Amarillo, Texas, seeks a Service Writer & Field Dispatcher to coordinate service needs for heavy equipment with customers and technicians.

You will manage work orders, prepare repair estimates, and monitor progress while delivering excellent customer service and clear communication with field teams.

Experience with heavy equipment is preferred; automotive experience may translate. ASCO Equipment offers benefits and opportunities for growth.

Qualifications

• 2+ years of experience in heavy equipment service or as a service writer.
• Experience in a fast-paced, high-volume dealership.
• Excellent customer service and communication skills.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.
• Monitor and manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on work orders, troubleshooting, technician progress & general questions.
• Monitor phones for field technician and customer calls.
• Various other administrative duties.

Skills

Customer service

Teamwork

Communication skills

G-Suite

Multitasking

Detail oriented

Tools

Service programs

CRM software

Job description

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Amarillo, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays
• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.