Service Writer & Field Dispatcher — Heavy Equipment

ASCO Equipment

Terrell (TX)

On-site

USD 50,000 - 70,000

Full time

8 days ago

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Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement Opportun

Job summary

ASCO Equipment in Terrell, Texas is seeking a Service Writer & Field Dispatcher to coordinate service needs for customers and technicians. The role requires experience in heavy equipment or related automotive service, with a focus on scheduling, communications, and customer satisfaction.

You will engage with customers, service technicians, and internal teams to manage work orders, prepare cost estimates, and monitor progress.

Qualifications

2+ years of experience as a heavy equipment service technician or service writer.
Ability to work in a fast paced/high volume dealership.
Detail oriented, time management, and teamwork skills.
Excellent customer service and communication skills.
Proficient computer skills, and experience with G-Suite & other service programs.
A personal dedication to work safety and accountability.

Responsibilities

Positively take ownership of customer experience.
Manage work orders: open, close, post time, enter notes and monitor progress.
Prepare accurate estimates for costs of repairs and present to customer.
Monitor and manage accounts receivables.
Clearly and effectively communicate to customers, technicians and service manager.
Provide status updates on work orders, troubleshooting, technician progress & general questions.
Monitor phones for field technician and customer calls.
Various other administrative duties.