Heavy Equipment Service Advisor

ASCO Equipment; Beaumont (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Profit sharing plan

Paid holidays

Training & advancement

Job summary

ASCO Equipment in Beaumont, Texas is looking for a Service Writer to join our team. You will coordinate between customers, service technicians, and departments to schedule maintenance and service needs.

The role emphasizes customer experience and clear communication in a fast-paced dealership environment. Ideal candidates will have 2+ years in heavy equipment service or service writing, strong computer skills, and a safety-conscious mindset.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills, and experience with G-Suite & other service programs.
• A personal dedication to work safety and accountability.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.
• Monitor and Manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on: work orders, troubleshooting, technician progress & general questions.
• Monitor phones for field technician and customer calls.
• Various other administrative duties.

Skills

Customer service

Communication

Time management

Teamwork

Heavy equipment knowledge

G-Suite

Service software

Tools

G-Suite

Service programs

Job description

ASCO Equipment in Beaumont, Texas is looking for a Service Writer to join our team. You will coordinate between customers, service technicians, and departments to schedule maintenance and service needs.

The role emphasizes customer experience and clear communication in a fast-paced dealership environment. Ideal candidates will have 2+ years in heavy equipment service or service writing, strong computer skills, and a safety-conscious mindset.