Heavy Equipment Service Writer: Customer-Driven Scheduling

ASCO Equipment; Manor (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid Training & Advancement Opportunities

Children’s Education Program

Job summary

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. The ideal candidate will possess experience in the heavy equipment field, engaging directly with customers, service technicians, and various departments to ensure maintenance needs are met. The role involves managing work orders, preparing cost estimates, and monitoring progress while providing exceptional customer service.

ASCO offers a supportive work environment, including full health insurance and unique perks such as a children's education program. Join us and be part of a company that values its people.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Excellent customer service and communication skills.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.

Skills

Customer service skills

Communication skills

Detail oriented

Time management

Teamwork skills

Tools

G-Suite

Job description

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. The ideal candidate will possess experience in the heavy equipment field, engaging directly with customers, service technicians, and various departments to ensure maintenance needs are met. The role involves managing work orders, preparing cost estimates, and monitoring progress while providing exceptional customer service.

ASCO offers a supportive work environment, including full health insurance and unique perks such as a children's education program. Join us and be part of a company that values its people.