Service Writer

ASCO Equipment; Terrell (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Paid training & advancement

ASCO Children’s Education Program

Job summary

ASCO Equipment in Terrell, Texas is seeking a Service Writer & Field Dispatcher to coordinate service needs for heavy equipment and possibly automotive work. You will work with customers, service technicians, and other departments to ensure fast, accurate scheduling and communication.

The role emphasizes ownership of the customer experience, precise work orders, and clear status updates. Ideal candidates have 2+ years in a related role, strong communication, and solid computer skills including

Qualifications

• 2+ years of experience in heavy equipment service or service writing.
• Fast paced/high volume dealership experience preferred.
• Detail oriented with time management and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills and experience with service programs including G-Suite.

Responsibilities

• Own the customer experience and coordinate service needs with customers and technicians.
• Manage work orders: open, close, post time, notes and monitor progress.
• Prepare accurate estimates for repair costs and present to customers.
• Monitor and manage accounts receivable and communicate status to stakeholders.
• Provide status updates on work orders, troubleshooting, technician progress and general questions.
• Monitor phones for field technician and customer calls.

Skills

Customer service

Communication

Time management

Teamwork

G-Suite

Tools

G-Suite

Job description

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Terrell, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.