Service Writer: Heavy Equipment & Customer Care Lead

ASCO Equipment Inc.; Beaumont (TX); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement

Children’s Education Program

Resumo da oferta

ASCO Equipment Inc. in Beaumont, TX is seeking a Service Writer to coordinate customer needs with service technicians and departments. You will manage work orders, prepare repair estimates, and ensure timely updates for customers.

Ideal candidates bring 2+ years in heavy equipment service or service writing, strong communication and time-management skills, and proficiency with G-Suite and service software in a fast-paced dealership.

Qualificações

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills with G-Suite and other service programs.

Responsabilidades

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.
• Monitor and manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on work orders, troubleshooting, technician progress & general questions.
• Monitor phones for field technician and customer calls.
• Perform various other administrative duties.

Conhecimentos

Customer service

Communication

Time management

Detail oriented

Teamwork

G-Suite proficiency

Ferramentas

G-Suite

Service programs

Descrição da oferta de emprego

ASCO Equipment Inc. in Beaumont, TX is seeking a Service Writer to coordinate customer needs with service technicians and departments. You will manage work orders, prepare repair estimates, and ensure timely updates for customers.

Ideal candidates bring 2+ years in heavy equipment service or service writing, strong communication and time-management skills, and proficiency with G-Suite and service software in a fast-paced dealership.