Service Writer

ASCO Equipment; Manor (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid Training & Advancement Opportunities

Children’s Education Program

Job summary

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. The ideal candidate will possess experience in the heavy equipment field, engaging directly with customers, service technicians, and various departments to ensure maintenance needs are met. The role involves managing work orders, preparing cost estimates, and monitoring progress while providing exceptional customer service.

ASCO offers a supportive work environment, including full health insurance and unique perks such as a children's education program. Join us and be part of a company that values its people.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Excellent customer service and communication skills.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.

Skills

Customer service skills

Communication skills

Detail oriented

Time management

Teamwork skills

Tools

G-Suite

Job description

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Qualifications:

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.