Service Writer - Elevate Auto Service & Customer Experience

Bauer Built, Inc.; Lincoln (NE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K Plan

Health insurance

Weekly Pay

Paid Vacation

Paid Holidays

Short-term Disability

Life Insurance

Paid Uniforms

Professional development

Job summary

Bauer Built, Inc. in Lincoln, NE is seeking a Service Writer to schedule, prioritize and coordinate tire and automotive service jobs. You will provide prompt, professional customer service, respond to inquiries and concerns, and work daily with the sales team to promote service packages and drive product sales.

You will also prepare and manage work orders with detailed service descriptions. The ideal candidate has experience as a Service Writer or Advisor or strong customer-service background,

Qualifications

• Experience in service writer/adsor/ customer service preferred.
• Strong knowledge of automotive and tire service processes.
• Ability to write clear repair orders and estimates.

Responsibilities

• Schedule and prioritize jobs for technicians.
• Provide top-tier customer service and respond to inquiries professionally.
• Partner with the sales team to promote service packages and drive product sales.
• Prepare and manage work orders with full service details.
• Resolve customer issues with follow-through for a positive experience.
• Maintain a clean, safe, organized work environment following safety protocols.

Skills

Customer service

Automotive service knowledge

Scheduling & calendar

Issue resolution

Communication

Tools

Microsoft Office

Service management software

Job description

Bauer Built, Inc. in Lincoln, NE is seeking a Service Writer to schedule, prioritize and coordinate tire and automotive service jobs. You will provide prompt, professional customer service, respond to inquiries and concerns, and work daily with the sales team to promote service packages and drive product sales.

You will also prepare and manage work orders with detailed service descriptions. The ideal candidate has experience as a Service Writer or Advisor or strong customer-service background,