Mechanical Service Writer

CSN Collision; Goodlettsville (TN); On-site; USD 43,000 - 65,000; Full time

Job summary

CSN Collision in Goodlettsville, TN seeks an experienced Mechanical Service Writer to bridge the gap between customers and technicians. You will help diagnose concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to delivery.

You will greet customers, document needs, prepare estimates, and clearly communicate recommended repairs and costs. Strong organizational skills and attention to detail are essential for success in this role.

Qualifications

• 2+ years in service writer/ service advisor or similar automotive customer service role.
• Strong knowledge of automotive maintenance, diagnostics, and repair processes.
• Familiarity with shop management and estimating software.

Responsibilities

• Greet customers and document repair and maintenance needs accurately.
• Prepare detailed repair estimates including labor, parts, and services.
• Explain repairs and costs clearly to customers.
• Coordinate with technicians to verify repair needs and update estimates as needed.
• Monitor progress and communicate status updates to customers.
• Process repair orders, invoices, and payments accurately.

Skills

Automotive customer service

Communication skills

Multitasking

Attention to detail

Customer relations

Education

High school diploma

Automotive training

ASE certification (preferred)

Tools

Shop management software

Estimating software

Job description

We are seeking an experienced and customer-focused Mechanical Service Writer to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery.

Key Responsibilities:

• Greet customers, listen to vehicle concerns, and accurately document repair and maintenance needs.
• Prepare detailed repair estimates including labor, parts, and additional services.
• Communicate recommended repairs, maintenance services, and associated costs clearly and professionally.
• Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed.
• Monitor repair progress and proactively communicate status updates to customers.
• Schedule appointments and manage daily service workflow to maximize shop efficiency.
• Review completed repairs with customers and explain services performed.
• Process repair orders, invoices, and payments accurately.
• Maintain detailed customer and vehicle records within the shop management system.
• Deliver exceptional customer service while building long-term customer relationships.

• Proven experience (2+ years preferred) as a Service Writer, Service Advisor, or similar automotive customer service role.
• Strong knowledge of automotive maintenance, diagnostics, and repair processes.
• Familiarity with shop management and estimating software.
• Excellent communication and customer service skills.
• Ability to explain technical information in a clear and easy-to-understand manner.
• Ability to multitask and manage multiple repair orders simultaneously.
• Strong attention to detail and organizational skills.
• Positive attitude, professional appearance, and strong work ethic.
• ASE certification or automotive technical background is a plus.
• High school diploma or equivalent; additional automotive training preferred.
• Valid driver's license with a clean driving record.